Shipping policy

SHIPPING POLICY

Where we deliver

We deliver to addresses in mainland Great Britain (England, Scotland and Wales) only.

Unfortunately, we can't currently deliver to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands, the Isles of Scilly, or BFPO addresses. If you place an order to one of these areas by mistake, we'll contact you and give you a full refund.

Delivery cost

Free delivery on every order, with no minimum spend.

Delivery times

Our products ship from our international partner warehouse. Most orders arrive within 7–14 working days, including 2–5 working days for us to prepare your order. Delivery times are estimates and can be longer during busy periods such as Christmas.

Tracking

You'll get an email with a tracking link as soon as your order is dispatched. Tracking can take a few days to start updating.

Separate parcels

If you order more than one item, they may arrive in separate parcels on different days. You won't pay any extra for this.

No extra charges

All prices include VAT. There are no customs fees, import charges or anything else to pay when your parcel arrives.

Late or missing parcels

If your tracking hasn't updated for 10 working days, or your parcel shows as delivered but hasn't arrived, email us at hello@holyshihtzusupply.store with your order number and we'll sort it out. If your order hasn't arrived within 30 days of ordering, you can cancel it for a full refund.

Damaged parcels

If your order arrives damaged, email us within 30 days with your order number and a photo, and we'll send a replacement or give you a full refund. You won't need to pay for return postage.

Wrong address

Please double-check your delivery address at checkout. If you spot a mistake, email us as soon as possible and we'll do our best to update it before your order is dispatched.

Questions?

Email hello@holyshihtzusupply.store and a real human will get back to you.